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◦ FEATURE WALKTHROUGH · CRICBUZZ

Polls. The app's first hello back.

For years Cricbuzz talked at its users. Scores, news, video, all one way. Polls became the first feature where the app asks a question, and a few hundred million cricket opinions finally get somewhere to go.

Product Designer Live on Cricbuzz Mobile 0 → 1 Feature
Who's the better captain?
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◇ THE 30-SECOND VERSION

The whole story, at a glance.

Before the deep dive.

Cricbuzz had no way for fans to talk back. We launched opinion polls small, let the numbers earn the investment, found that curated questions outpull automated ones tenfold, solved a stubborn layout problem with progressive disclosure, and ended up with a feature brands now pay to be part of.

01
Benchmark
Hotstar, ESPN, Crex. Three rivals, three models.
02
Ship small
Opinion polls only. Test the tap before building the palace.
03
Curate
Human questions lift the vote rate tenfold.
04
Fix the layout
Progressive disclosure ends the card-height chaos.
05
Monetize
Polls become brand-sponsored inventory.
13.7lakh
votes on the biggest single day
55Cr+
poll impressions across IPL 2026
39,602
peak shares in a day
◇ THE GAP

Cricket fans argue. It's half the sport.

Rohit versus Virat. Pace versus spin. "Should've bowled first." Every match generates a million opinions, and inside our app they had nowhere to land.

Every competitor had already figured this out. So that's where I started. Not with designs, with homework.

JioHotstar
Gamified · Rewards

Polls tied to prizes and play-along mechanics. Vote, predict, win things. Heavy infrastructure behind a simple tap.

ESPNcricinfo
Quiz-based

Right-or-wrong trivia. Tests your cricket brain rather than asking for your cricket heart.

Crex
Opinion polls

Simple match-based questions. No rewards, no scores. Just a take and a tap.

Here's the thing about launching last. You don't copy the loudest player. Hotstar's prize-driven polls need reward budgets, legal sign-offs, whole systems. You don't start there. You arrive there.

So we picked the smartest first move. Pure opinion polls. Because a cricket fan who sees "Who's the better captain?" and doesn't vote does not exist.
◇ DESIGNING THE ASK

Ship the test. Then perfect the design.

I started by listing every scenario the card had to survive. Short questions, long questions, two options, four options, active polls, expired polls, the results view after voting.

Poll card variants — option counts, question lengths, and result states

Then we did something slightly unusual. We pushed a clean first version live with one simple question behind it: will people actually tap?

We wired polls to run automated through the IPL, generated for every match with no human touch. Even at that baseline, tens of thousands of votes rolled in daily. Then the IPL Final happened.

2.5Cr
impressions in a single day, IPL Final
4.54lakh
votes that day. One match, one question.
45lakh
result views. People returning to see who won the argument.

That was the green light. We went all in.

◇ THE PLOT TWIST

The widget stayed. The question changed.

Automated polls proved the pipes worked. But when we started curating polls, with humans writing sharper, spicier questions around India's home series, the same widget turned into a different feature.

AUTOMATED · IPL LEAGUE0.4–0.9%
AUTOMATED · IPL FINAL1.8%
CURATED · INDIA ODI SERIES5.8%
CURATED · WOMEN'S T20 WC6.5%
Vote rate is voters as a share of unique viewers. Curated questions pulled roughly ten times the automated baseline.

On India's ODI home series, curated polls averaged 12.7 lakh votes a day. At peak, a single day crossed 13,73,708 votes. The lesson wrote itself. The poll card is just the stage. The question is the show.

Then we added the share option, because a poll vote is an opinion and no cricket fan in recorded history has kept one to themselves. Automated polls had shared exactly zero times. Curated ones hit 38,000 shares a day, peaking at 39,602. Every one a WhatsApp forward carrying the app somewhere new.

Poll card share flow across app and WhatsApp
◇ THE PROBLEM THAT WOULDN'T SIT STILL

Every card, a different height.

Then came the fun part. And by fun I mean the thing that ate my week.

Polls didn't have their own page. They lived inside a carousel, sharing space with everything else. And polls are shapeshifters. One has two options, the next has four. One question is six words, the next is a paragraph.

Cricbuzz fan poll — two option yes/no card Cricbuzz fan poll — four option T20 factor card Cricbuzz fan poll — four option long question card
The carousel, honestly rendered. A city skyline.

One tall card would stretch the entire row, leaving its neighbours floating in awkward empty space. The UI wasn't broken exactly. It was worse. It was untidy.

We tried everything. Truncate the questions? Now they're unreadable. Cap the options? Now the poll is dishonest. Fix the card height? Now there's a scroll inside a card inside a carousel, a crime. Every fix compromised something we cared about.

◇ THE FIX

Stop adding. Start hiding.

The answer showed up where a lot of good design solutions live, in a random search. Two words. Progressive disclosure. Show a little, promise more, let curiosity do the walking.

Instead of cramming every poll into the carousel, I showed one full poll and half of the next peeking in. Enough to whisper there's more here. Beside it a clean action: Show all, with the count of active polls.

One height. Every poll intact. Nothing truncated, capped, or compromised. The same trick movie trailers have used forever. Show just enough.

The reference (Google AI Overview) next to the implementation (Betway fan polls inside the match centre)
◇ WHAT IT DID FOR THE BUSINESS

From consumption to participation.

13.7lakh
votes on the biggest single day (13,73,708)
12.7lakh
average votes per day across India's curated ODI series
39,602
peak shares in a day, from a feature that started at zero
~10x
vote rate lift, curated versus automated. Same widget, better questions.
7.7lakh
unique voters in a single day during the ODI series
6.5%
best vote rate, Women's T20 World Cup match days

Past the numbers, polls changed something about what Cricbuzz is. Every feature before this was consumption. Read, watch, leave. Polls are participation. And a user who participates has a reason to come back that scores alone can't give. What did everyone else say?

And against the competition?

The closest public benchmark is Crex's flagship interactive format, their quiz partnership with Delhi Capitals, publicly reported crossing 100 million impressions across the IPL 2026 season. Our polls crossed that in under a week of match days.

CREX × DC QUIZ, FULL IPL 2026 SEASON*10 Cr+
CRICBUZZ POLLS, IPL FINAL, ONE DAY2.5 Cr
CRICBUZZ POLLS, FULL IPL 2026 SEASON55 Cr+
*Crex's publicly reported figure for their quiz campaign, the nearest comparable interactive format. Their season, our week, roughly the same number.
◇ THE BUSINESS BIT

From engagement feature to revenue line.

Here's the part nobody plans for when sketching a poll card. Brands wanted in.

Think about what a poll actually is from an advertiser's side. Millions of fans voluntarily stopping mid-scroll to tap. Not skipping an ad. Not muting one. Choosing to engage. That's the attention every brand is paying for and rarely getting.

So polls became sellable inventory. Brand-sponsored polls now run as collaborations, a brand's name on the question fans were going to answer anyway. The feature that started as an engagement bet is now a revenue-generating asset, funding its own roadmap.

Melbet brand-sponsored fan polls live in the match centre

And that roadmap is where this goes from feature to platform.

Now
Opinion polls

Pure takes, zero friction. Proven at 13.7 lakh votes a day, monetized through brand collaborations.

Next
New poll types

Right-or-wrong, choose-the-correct, prediction formats. Turning opinions into games of cricket knowledge.

Later
Gamification + rewards

Streaks, points, benefits for voting. The Hotstar-style layer we deliberately skipped at launch, arriving with an audience already trained to vote.

Remember the launch decision, don't start with gamification, arrive there? This is the arrival plan. Except now it isn't a bet. It's a feature with revenue, retention data, and 55 crore impressions negotiating on its behalf.

◦ TAKEAWAY

Show less. Ask better.

Start with the smallest version of the idea that can prove itself. The numbers vote first, users follow. A curated question outpulled automation ten times over with the exact same widget. When a layout problem refuses every clever fix, stop adding and start hiding. And if you build the thing fans genuinely want to touch, the business model shows up on its own. Brands will pay to stand where the attention already is.

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